When will my order ship?

We begin processing your order as soon as it is placed. Processing typically takes 1–3 business days. During busy seasons or promotional periods, processing may take slightly longer.

Many of our products are prepared to order to ensure the highest quality before shipment.

When will I receive my tracking information?

Once your order has been shipped, you'll receive a confirmation email with your tracking number within 3–5 business days.

Please note that tracking updates may take 24–72 hours to appear after the carrier receives your package.

Where can I track my order?

You can track your order using the tracking link included in your shipping confirmation email. If you haven't received your tracking information after 5 business days, please contact our support team.

My tracking says "Delivered," but I haven't received my package.

If your tracking status shows "Delivered" but you cannot locate your package, we recommend:

• Checking around your property and mailbox.
• Asking household members or neighbors if they accepted the package.
• Contacting your local carrier for additional delivery details.

If you're still unable to locate your package, please contact our customer support team and we'll be happy to assist you.

There's an issue with my order.

If you've received the wrong item, a damaged product, or your order is incomplete, please contact us as soon as possible with your order number and photos (if applicable). We'll work quickly to make it right.

How long do returns or exchanges take?

Once your returned package arrives at our warehouse, returns and exchanges are typically processed within 48 business hours. You'll receive an email confirmation once your request has been completed.

International Shipping

Do you ship internationally?

Yes! We proudly ship to customers in 80+ countries worldwide.

How long will delivery take?

Delivery times vary depending on your location and shipping carrier.

Typical delivery estimates are:

• United States: 7–12 business days
• Canada: 8–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 8–15 business days
• Rest of the World: 10–20 business days

Please note that shipping times are estimates and may vary during holidays or due to customs processing.

Why can't I ship to my country?

While we ship to most countries, certain destinations may be unavailable due to shipping carrier limitations or local import regulations.

Will I need to pay duties or taxes?

For most destinations, shipping is free.

Import duties, customs fees, or local taxes (if applicable) are determined by your country's customs authority and are the responsibility of the customer.